Return Exchange & Refund Policy
Returns & Exchanges
Return: Return your order within 48 hours of delivery.
Exchange: Request an exchange within 7 days of delivery.
Fee: A ₹200 fee per product applies to all returns and exchanges.
Quality Check: Products must be new, unused, unworn, and have all original tags attached.
Refund: Refunds are processed only after the returned product reaches our warehouse and passes our Quality Check (QC)
The complete process may take 15–20 business days
Once approved, the refund will be initiated.
Price Difference: For exchanges to a higher-priced item, the difference must be paid.
How to Request a Return/Exchange
Send the following details via our Website Chat Box or WhatsApp us: +91 8529792365
- Order ID and name on order
- Mention return/exchange
Customer care will help you through WhatsApp on your registered mobile number to process it.
One-Time Exchange: Only one exchange per order is allowed.
All prepaid RTO (Return to Origin) orders are issued a Store Credit.
Not eligible for return/exchange: BOGO Sale products and Accessories Collection products.
Cancellations
Deckedup starts processing orders quickly, and items may have already gone through several stages in a few hours.
If you cancel your order before your product has shipped, we will refund the entire amount. Later, only Store Credit will be issued.
Deckedup reserves the right to cancel orders due to stock errors or fraud alerts.
International Orders
Due to the high logistics fee, we are unable to offer any kind of return, refund, or exchange for International orders.
Customers are responsible for customs duties and taxes. Unpaid duties will result in a forfeited refund.
In case you are unable to pay using your International card, you may drop an email or message us on the Website Chat Box or WhatsApp us: +91 8529792365, along with your cart image, and we shall share alternative payment mode options.